Contact Us
If you have a question about a product, need help with an order, or just want to make sure something is right before you buy, we are glad to hear from you. We are a small team and we read every message.
Reach us directly
Email: support@fantasycourse.com
We aim to respond within one business day, Monday through Friday.
Company name: SKYBRIDGE COMMERCE LLC
Business address: 1001 S Main St Num 10024, Kalispell, MT 59901, United States
What we can help with
- Questions about a specific sculpture before you order
- Help understanding solar performance or expected light output
- Order status and tracking
- Returns, refunds, and exchanges
- Damaged or missing items
- Gift packaging or shipping questions
Common questions with quick answers
Most questions we receive fall into a handful of categories. If yours is one of these, the answer may already be on our site.
- Shipping cost and timing: See our shipping policy. Orders over $59 ship free. Standard rate is $10. Most orders arrive in 5 to 8 business days.
- Solar light not turning on: Locate the small ON switch on the underside or back of the base and press it once. Then place the statue in direct sunlight for 6 to 8 hours before expecting it to light up at dusk. This resolves most cases where a new statue does not light up.
- Returns and refunds: See our return policy for full details. We accept returns within 30 days of delivery for items in original condition.
- Order changes or cancellations: Email us as soon as possible at support@fantasycourse.com. We can make changes within 24 hours of the order being placed. After that, the order may already be in processing.
Response times
We respond to all emails within one business day. Messages sent on weekends or US public holidays will be answered the next business day. If you have not heard back within two business days, please check your spam folder and write to us again.